Frequently asked questions
Quick answers about ordering, delivery, tracking, medicines and refunds. Can’t find yours? Call or email us and a real person will help.
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Ordering and payment
How do I place an order?
Find your medicine by searching or browsing a category, choose the strength and pack size, then check out. You’ll get an order confirmation email straight away.
I placed an order but didn't get a confirmation email. Why?
First check your spam or promotions folder. The email goes to the address you entered at checkout, so a small typo can send it elsewhere. If it still isn’t there, call or email us with your name and we’ll find your order.
I entered the wrong email address. What should I do?
Contact us as soon as you can with your order number or your name and phone number. We’ll correct the address so your confirmation and tracking emails reach you.
Why was my card declined?
Many banks block international or online pharmacy payments by default, even if your card works elsewhere. Call your bank and ask them to allow the payment, or try another card. If it still won’t go through, contact us and we’ll help.
What currency are your prices in?
All prices are in US dollars (USD). Prices can change, so check the current price before you order.
Can I order in bulk for a clinic or pharmacy?
Yes. Use Send inquiry on any product page and tell us the quantity you need. We’ll reply with a quote.
Shipping and delivery
Which countries do you ship to?
We ship worldwide from India, with a tracking number on every order. If you’re not sure about your country, contact us before you order.
How long will my order take to arrive?
We usually dispatch within 24–48 hours. Standard delivery then takes 12–15 days. Customs checks can add 3–21 days in some countries, so please order early.
How much is shipping?
The shipping fee depends on the weight of your order and is shown at checkout before you pay. We recommend registered airmail, which is more secure and needs a signature on delivery.
Is the packaging discreet?
Yes. Orders ship discreetly in recycled boxes or mailers, with a tracking number.
What if I'm not home when it's delivered?
Registered airmail needs a signature. If you’re out, the post office leaves a card and keeps the parcel for 4 weeks before it’s sent back to us, so collect it as soon as you can.
Tracking and customs
How can I track my order?
When your parcel ships, we email you a tracking number. Enter it on India Post’s international tracking page, then on your own postal service’s site once it arrives in your country. See how to track your order.
My tracking hasn't updated for days. Is something wrong?
Usually not. International parcels often go quiet while they’re in the air or waiting for customs. If it’s been more than 7 days past the standard delivery time, contact us.
Will I have to pay customs charges?
You might. Your order is an import, so your country may charge duties or fees. If it does, they’re your responsibility and you pay them to your customs department.
My parcel is held at customs. What now?
Customs can hold parcels for a few days, and sometimes up to 3 weeks. If customs or the post office asks you for anything, reply quickly. If tracking says on hold or return to sender, contact us straight away.
Medicines and safety
Where do your medicines come from?
From licensed manufacturers in India, including well-known companies such as Cipla, Abbott India and Ipca. Read more on our Indian pharmacy page.
Are your medicines safe?
They’re made by licensed manufacturers that follow India’s Good Manufacturing Practice rules, and many of the same factories also supply the US and Europe. Like any medicine, they should only be taken as your doctor advises.
What is a generic medicine?
A generic has the same active ingredient, strength and dosage form as the brand-name medicine and works the same way. It costs less because its maker didn’t pay for the original research or advertising. See our drug policy.
Do I need a prescription?
Many of the medicines we sell are prescription medicines in most countries. Only order a medicine and strength your doctor has recommended for you, and check your country’s rules on importing medicines for personal use.
I can't find a medicine I bought from my local pharmacy. Why?
We sell generics, so the name may be different. Try searching for the active ingredient instead of the brand name. If you still can’t find it, contact us and we’ll tell you whether we can supply it.
How long before my medicine expires?
Expiry dates vary by product and batch. If you need a particular minimum expiry date, tell us before you order and we’ll check.
Do you sell controlled substances?
No. We don’t sell narcotics or any controlled substances.
Cancellations, refunds and returns
Can I cancel my order?
Yes. Contact us with your order number as soon as you can, because orders usually ship within 24–48 hours. See our cancellation policy.
What if my parcel doesn't arrive?
Wait 7 days past the standard delivery time, then contact us. If it’s lost, we send a new package or refund you in full, as long as you tell us within 8 weeks of the ship date. See our guarantee.
What if my order arrives damaged?
Contact us with your order number and photos. We’ll send a replacement or give you a full refund, whichever you prefer.
I received the wrong medicine or strength. What should I do?
Don’t take it. Contact us straight away with your order number and a photo of what arrived, and we’ll put it right.
Can I return something I don't need?
Yes, if it’s unused, unopened and has more than 3 months left before it expires. Contact us before sending anything back. See our refund and returns policy.
Privacy and contact
Do you share or sell my personal data?
We never sell or rent it. We only share it with services that help us run the shop, such as payment and delivery providers, or when the law requires it. See our privacy policy.
Is it safe to pay on your site?
Yes. Checkout is protected with SSL encryption, so your details are encrypted before they travel over the internet.
How can I contact you?
Call +1 251-332-4105 or email [email protected]. We’re open Monday to Friday 9 am–8 pm, Saturday 9 am–12 pm and Sunday 9–11 am, India time (IST).
Still have a question?
Our support team is happy to help. Have your order number ready if it’s about an order.