How to track your order
Every order gets a tracking number. We email it to you when your parcel ships, usually within 24–48 hours of ordering. Enter it on India Post’s international tracking page. Once the parcel reaches your country, the same number usually works on your local postal service’s website too.
Tracking your parcel, step by step
Find your tracking number
It's in your shipping confirmation email. It usually looks like two letters, nine digits and "IN" at the end, for example RR123456789IN. Can't see the email? Check your spam folder.
Track it with India Post
Paste the number into India Post's international tracking page. It shows your parcel leaving India and its first scans abroad.
Follow it in your country
When the parcel lands, your national postal service takes over. The same number usually works on their website, often with more detail.
Where to enter your tracking number
Works for every country. Start here.
USPS
Parcelforce
Australia Post
NZ Post
Russian Post
Use your national postal service's tracking page.
What happens, and when
Standard delivery takes 12–15 days. Here’s how that time usually breaks down.
Order confirmed
You get an order confirmation email. If there's a problem with the order or payment, we email you within 24 hours.
Dispatched from India
Your parcel goes out by registered airmail and your shipping email arrives with the tracking number.
In transit
Tracking can go quiet for a week or more while the parcel is flying or waiting to be sorted. That's normal.
Customs
Your order is an import, so customs may hold it for a few days. In rare cases it can take up to 3 weeks.
Signed for at your door
A signature is needed. If you're out, the post office leaves a card and keeps the parcel for 4 weeks before sending it back to us.
What your tracking status means
Exact wording differs between postal services, but these are the ones you’ll see most.
Item booked
We’ve handed your parcel to India Post. Nothing to do yet.
Dispatched / departed
It’s left India and is on its way to your country.
Arrived in destination country
It’s landed. Next stop is customs or your local post.
Held by customs
Normal for imported medicine. If customs or the post office asks you for anything, reply quickly.
Out for delivery
It’ll arrive today. Someone needs to sign for it.
Notice left / awaiting collection
You missed the delivery. Collect it from your post office within 4 weeks.
On hold / return to sender
Contact us straight away so we can sort it out before it heads back.
Quick fixes
"Number not found"
The first scan can take a little while to show up after your shipping email. Check again in a day or two.
No update for days
International mail often has long gaps between scans, especially in the air and at customs.
Says delivered, but it isn't here
Ask neighbours and your building's reception, and check with your local post office. Then contact us.
When to contact us about a late parcel
Standard delivery takes 12–15 days. If your parcel still hasn’t arrived 7 days after that, so about 22 days from dispatch, get in touch and we’ll find out whether it’s delayed, in customs or lost.
- If it’s lost, we send a new package or give you a full refund.
- Tell us within 8 weeks of the ship date, and make sure the delivery address you gave us was correct.
- If tracking says on hold, delayed or returned to sender, contact us right away. Don’t wait.
Tracking questions
When will I get my tracking number?
We usually dispatch orders within 24–48 hours. Your tracking number arrives by email as soon as the parcel ships. If you can't find it, check your spam folder or contact us.
Why can't the tracking site find my number?
New numbers can take a little while to appear. Check again in a day or two. Make sure you've typed it exactly, with no spaces.
My tracking hasn't changed in over a week. Is something wrong?
Probably not. International parcels often go quiet while they're in the air or waiting for customs. If it's been more than 22 days since dispatch, contact us.
Do I need to sign for my parcel?
Yes. Orders go by registered airmail, which needs a signature. If you're out, the post office leaves a card and keeps the parcel for 4 weeks.
What happens if my parcel is lost?
We send a new package or give you a full refund. Let us know within 8 weeks of the ship date. The delivery address you gave us must have been correct.
Can I check my order without a tracking number?
Yes. Sign in and go to My account › Orders to see your order status, or call or email us with your order number.
Still can't find your parcel?
Send us your order number and we’ll check where it is.