Contact us
Call +1 251-332-4105 or email [email protected]. Our support team works Monday to Friday 9 am–8 pm, Saturday 9 am–12 pm and Sunday 9–11 am, India time (IST). Outside those hours, send us a message and we’ll pick it up when we’re back.
Best for urgent questions during opening hours.
Include your order number if you have one.
We reply by email.
Send us a message
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Opening hours
| Monday – Friday 03:30–14:30 UTC | 9:00 am – 8:00 pm |
| Saturday 03:30–06:30 UTC | 9:00 am – 12:00 pm |
| Sunday 03:30–05:30 UTC | 9:00 am – 11:00 am |
All times are India Standard Time (IST, UTC+5:30).
To help us answer faster
- Your order number, if you have one
- The email address you ordered with
- The medicine name and strength
- Photos, if a parcel arrived damaged
Buying in bulk?
For clinics, pharmacies and larger orders, use Send inquiry on any product page and we’ll come back with a quote.
Before you get in touch
Contact questions
Still unsure? Just send us a message. There’s no wrong question.
What's the fastest way to reach you?
Call +1 251-332-4105 during opening hours. Outside those hours, email [email protected] or use the form and we'll pick it up when we're back.
What are your opening hours?
Monday to Friday 9 am–8 pm, Saturday 9 am–12 pm and Sunday 9–11 am, India Standard Time (IST). In UTC that's 03:30–14:30 on weekdays.
What should I include in my message?
Your order number, the email you ordered with and the medicine name. If a parcel arrived damaged, attach or send photos.
My parcel is late. Should I contact you?
Standard delivery takes 12–15 days, plus customs time in some countries. If it still hasn't arrived 7 days after that, contact us and we'll check where it is.
Can I order in bulk?
Yes. Use Send inquiry on any product page and tell us the quantity you need. We'll reply with a quote.